Frequently Asked Questions
Everything you need to know about your Matteau order and our premium collections.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery, provided the garments are in original condition with all tags and hygiene seals attached.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I find my correct size?
Each product page features a detailed size guide. Our collections generally follow a standard sizing scale, but we recommend checking specific measurements for our structured swimwear and tailored pieces.
Are your garments sustainably made?
Sustainability is at our core. We prioritize organic and recycled fabrics, such as ECONYL® regenerated nylon, and maintain transparent partnerships with our manufacturing facilities in Australia.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly by our warehouse. Please contact our customer care team immediately, and we will do our best to accommodate changes before the order is dispatched.
How should I care for my Matteau swimwear?
To ensure longevity, we recommend rinsing your swimwear in cold water after use and hand washing with a gentle detergent. Avoid harsh chemicals and always dry in the shade.